Refund policy
RETURN POLICY
Thank you for shopping with SolxuryVintage. Because we specialize in pre-owned and vintage luxury designer items, our return policy is designed to protect both our customers and our business.
GENERAL RETURN POLICY
All items sold by SolxuryVintage are carefully inspected, photographed, and described before being listed for sale. Due to the unique nature of vintage and pre-owned luxury items, all sales are considered final.
We encourage customers to review all product photos, descriptions, and measurements carefully before making a purchase.
CONDITION OF ITEMS
SolxuryVintage sells pre-owned and vintage luxury goods. As a result, items may show signs of wear consistent with age and prior use. These signs may include minor scratches, scuffs, fading, patina, or other natural aging.
Such characteristics are not considered defects and do not qualify for returns or refunds.
AUTHENTICITY GUARANTEE
SolxuryVintage guarantees that all items sold are authentic. Every product is reviewed and authenticated before being listed for sale.
SolxuryVintage operates as an independent reseller and is not affiliated with, endorsed by, or associated with any designer brands referenced on our website.
In the rare event that an item purchased from SolxuryVintage is proven to be inauthentic, customers must contact us within 3 days of delivery with supporting documentation from a reputable third-party authentication service.
If inauthenticity is verified, a full refund will be issued once the item is returned and inspected.
RETURN ELIGIBILITY
Returns may only be considered under the following circumstances:
• The item received is proven to be inauthentic
• The wrong item was shipped
• The item was significantly misrepresented in the product listing
All return requests must be submitted within 3 days of delivery.
Returns will not be accepted for:
• Normal signs of vintage wear
• Buyer’s remorse
• Change of mind
• Fit, size, or preference issues
• Color differences due to screen display
RETURN PROCESS
If you believe your order qualifies for a return, please contact us at [Insert Email] within 3 days of receiving your item.
Your request should include:
• Your order number
• Photos of the item received
• A description of the issue
If your return request is approved, we will provide instructions for returning the item.
Items must be returned in the same condition they were originally shipped.
REFUNDS
Once the returned item is received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method used during purchase.
Shipping costs are non-refundable unless the return is due to an error made by SolxuryVintage.
RETURN SHIPPING
Customers are responsible for return shipping costs unless the return is due to an incorrect item sent by SolxuryVintage.
We recommend using a tracked and insured shipping method when returning items.
SolxuryVintage is not responsible for returned items that are lost or damaged during shipping.
CONTACT
If you have any questions regarding this Return Policy, please contact: solxuryvintage@gmail.com